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Das Keyboard

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Knowledge Base

Orders on www.daskeyboard.com

I put the wrong billing address. Can I change it?
I put the wrong shipping address. Can I change it?
Why didn't I receive an order confirmation?
How do I cancel an order I placed?

Division Zero Gaming

M50 Profile Cycling Instructions
M50 Macro Recording Instructions
X40 Macro Recording Instructions
M50 Gaming Mouse Software Driver

Discounts

Do you offer Corporate Program Discounts?
Do you offer Military Discounts?
Do you offer Education Discounts?

FAQ

Prime 13 Installation Guide
What the heck is NKRO?
Can I purchase a set of replacement key caps?
Does Das Keyboard ship to international addresses?

Mac

I received an "iPhone not charging" error message
Do you sell replacement key caps to convert a DK4 to a MAC?
Installing a PC Das Keyboard on a Mac
Starting Dictation without 'Fn Fn'

Warranty

How is my product covered by warranty if it's no longer in production?
What is included with the Three Year Extended Warranty?
What is my Warranty Period?

Returns

I returned my keyboard, where's my refund?
How do I return, repair or exchange my keyboard?

Troubleshooting

Oops! I accidentally spilled a beverage on my keyboard…..now what?
The letters are fading on my keyboard. Is there something wrong with them?
How can I fix a squeaky key?
Why aren’t my media keys working?

How-To's

Prime 13 Installation Guide
How to clean a Das Keyboard
Fixing a Squeaky Key
Installing a key set on your Das Keyboard

Helpdesk 101

I can't find my answer in the knowledge base. What should I do?
I have a product suggestion, how do I let you know?
I created a ticket, when can I expect an answer?

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