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Knowledge Base
Orders on www.daskeyboard.com
I put the wrong billing address. Can I change it?
I put the wrong shipping address. Can I change it?
Why didn't I receive an order confirmation?
How do I cancel an order I placed?
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Das Keyboard X Line
M50 Profile Cycling Instructions
M50 Macro Recording Instructions
X40 Macro Recording Instructions
M50 Gaming Mouse Software Driver
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Das Keyboard 5Q
How to Disable Alt, Tab and the Windows Key while Gaming.
Das Keyboard 5Q Built-In RGB Profiles
Gamma Zulu Keycap Basics (5Q, X50, 5QS)
My keyboard does not retain custom backlighting when the Q service is closed. Why?
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Das Keyboard X50
How to Disable Alt, Tab and the Windows Key while Gaming.
Setting up the X50Q
On-board Profiles on the X50Q
Gamma Zulu Keycap Basics (5Q, X50, 5QS)
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Das Keyboard 4Q
Help! I Updated My 4Q and Lost My Profiles!
My keyboard does not retain custom backlighting when the Q service is closed. Why?
Q Desktop crashes or won't start: what to do
Q Software Basics
Keycaps
Gamma Zulu Keycap Basics (5Q, X50, 5QS)
Can I purchase a set of replacement key caps?
Cherry MX Keycaps (DK4 Pro, DK4 Ultimate, DK4 Mac, DK4 Root, Model S, Model S Mac, Model S Ultimate, Prime 13, X40)
Das Keyboard 5QS
How To Create Custom, No-Software, On-Board Profiles For Your 5QS
Resetting the 5QS
How to Disable Alt, Tab and the Windows Key while Gaming.
Gamma Zulu Keycap Basics (5Q, X50, 5QS)
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Discounts
Do you offer Corporate Program Discounts?
Do you offer Military Discounts?
Do you offer Education Discounts?
FAQ
Can I purchase a set of replacement key caps?
What the heck is NKRO?
Does Das Keyboard ship to international addresses?
Mac
How to Utilize Your Mac Function Keys (F1,F2,...)
Using your PC Das Keyboard on a Mac computer
Das Keyboard 4 Professional For Mac - How To Update Firmware
I received an "iPhone not charging" error message
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Warranty
How Does The Purchasable Three Year Extended Warranty Work?
How is my product covered by warranty if it's no longer in production?
What is my Warranty Period?
Returns
I returned my keyboard, where's my refund?
How do I return, repair or exchange my keyboard?
Troubleshooting
Resetting the 5QS
Help! I Updated My 4Q and Lost My Profiles!
Squeaking Large Keys [spacebar, shift, etc.]
Oops! I accidentally spilled a beverage on my keyboard…..now what?
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How-To's
How To Create Custom, No-Software, On-Board Profiles For Your 5QS
Resetting the 5QS
Setting up the X50Q
Recording Macros on The X50Q or 5QS
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Helpdesk 101
I can't find my answer in the knowledge base. What should I do?
How to Utilize Your Mac Function Keys (F1,F2,...)
I have a product suggestion, how do I let you know?
I created a ticket, when can I expect an answer?
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