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Take a look at our Knowledge Base below or submit a ticket if you need additional help!
Knowledge Base
Orders on www.daskeyboard.com
I put the wrong billing address. Can I change it?
I put the wrong shipping address. Can I change it?
Why didn't I receive an order confirmation?
How do I cancel an order I placed?
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Das Keyboard X Line
M50 Profile Cycling Instructions
M50 Macro Recording Instructions
X40 Macro Recording Instructions
M50 Gaming Mouse Software Driver
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Das Keyboard 5Q
How to Disable Alt, Tab and the Windows Key while Gaming.
Das Keyboard 5Q Built-In RGB Profiles
Q Desktop crashes or won't start: what to do
Switching to Mac Mode on your Das Keyboard 5Q
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Das Keyboard X50
How to Disable Alt, Tab and the Windows Key while Gaming.
Setting up the X50Q
On-board Profiles on the X50Q
Recording Macros on The X50Q
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Das Keyboard 4Q
Q Desktop crashes or won't start: what to do
My keyboard does not retain custom backlighting when the Q service is closed. Why?
Keycaps
Gamma Zulu Keycaps (5Q, X50)
Keycaps
Cherry MX Keycaps (DK4 Pro, DK4 Ultimate, DK4 Mac, DK4 Root, Model S, Model S Mac, Model S Ultimate, Prime 13, X40)
Discounts
Do you offer Corporate Program Discounts?
Do you offer Military Discounts?
Do you offer Education Discounts?
FAQ
What the heck is NKRO?
Can I purchase a set of replacement key caps?
Does Das Keyboard ship to international addresses?
Mac
Updating Your DK4 Mac's Firmware
I received an "iPhone not charging" error message
Do you sell replacement key caps to convert a DK4 to a MAC?
Installing a PC Das Keyboard on a Mac
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Warranty
How is my product covered by warranty if it's no longer in production?
What is included with the Three Year Extended Warranty?
What is my Warranty Period?
Returns
I returned my keyboard, where's my refund?
How do I return, repair or exchange my keyboard?
Troubleshooting
Oops! I accidentally spilled a beverage on my keyboard…..now what?
The letters are fading on my keyboard. Is there something wrong with them?
How can I fix a squeaky key?
Why aren’t my media keys working?
How-To's
Setting up the X50Q
Updating Your DK4 Mac's Firmware
How to clean a Das Keyboard
Fixing a Squeaky Key
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Helpdesk 101
I can't find my answer in the knowledge base. What should I do?
I have a product suggestion, how do I let you know?
I created a ticket, when can I expect an answer?
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