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Knowledge Base
Orders on www.daskeyboard.com
I put the wrong billing address. Can I change it?
I put the wrong shipping address. Can I change it?
Why didn't I receive an order confirmation?
How do I cancel an order I placed?
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Discounts
Do you offer Corporate Program Discounts?
Do you offer International Student Discounts?
Do you offer Military Discounts?
Do you offer Education Discounts?
FAQ
What the heck is NKRO?
Can I purchase a set of replacement key caps?
Does Das Keyboard ship to international addresses?
Are your keyboards available in other languages or layouts?
Mac
I received an "iPhone not charging" error message
Do you sell replacement key caps to convert a DK4 to a MAC?
Is there a MAC version of the DK4?
Installing a PC Das Keyboard on a Mac
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Warranty
What is included with the Three Year Extended Warranty?
What is my Warranty Period?
Returns
I returned my keyboard, where's my refund?
How do I return, repair or exchange my keyboard?
Troubleshooting
Oops! I accidentally spilled a beverage on my keyboard…..now what?
The letters are fading on my keyboard. Is there something wrong with them?
How can I fix a squeaky key?
Why aren’t my media keys working?
How-To's
How to clean a Das Keyboard
Fixing a Squeaky Key
Installing a key set on your Das Keyboard
Connecting a Das Keyboard with only one of the USB connectors
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Helpdesk 101
I can't find my answer in the knowledge base. What should I do?
I have a product suggestion, how do I let you know?
I created a ticket, when can I expect an answer?
Announcements
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