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Take a look at our Knowledge Base below or submit a ticket if you need additional help!
Knowledge Base
Orders on www.daskeyboard.com
I put the wrong billing address. Can I change it?
I put the wrong shipping address. Can I change it?
Why didn't I receive an order confirmation?
How do I cancel an order I placed?
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Das Keyboard X Line
M50 Profile Cycling Instructions
M50 Macro Recording Instructions
X40 Macro Recording Instructions
M50 Gaming Mouse Software Driver
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Das Keyboard 5Q
How to Disable Alt, Tab and the Windows Key while Gaming.
Das Keyboard 5Q Built-In RGB Profiles
Q Desktop crashes or won't start: what to do
Switching to Mac Mode on your Das Keyboard 5Q
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Das Keyboard X50
How to Disable Alt, Tab and the Windows Key while Gaming.
Setting up the X50Q
On-board Profiles on the X50Q
Recording Macros on The X50Q
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Das Keyboard 4Q
Q Desktop crashes or won't start: what to do
My keyboard does not retain custom backlighting when the Q service is closed. Why?
Keycaps
Gamma Zulu Keycaps (5Q, X50)
Can I purchase a set of replacement key caps?
Keycaps
Cherry MX Keycaps (DK4 Pro, DK4 Ultimate, DK4 Mac, DK4 Root, Model S, Model S Mac, Model S Ultimate, Prime 13, X40)
Discounts
Do you offer Corporate Program Discounts?
Do you offer Military Discounts?
Do you offer Education Discounts?
FAQ
Can I purchase a set of replacement key caps?
What the heck is NKRO?
Does Das Keyboard ship to international addresses?
Mac
How to Utilize Your Mac Function Keys (F1,F2,...)
Using your PC Das Keyboard on a Mac computer
Das Keyboard 4 Professional For Mac - How To Update Firmware
I received an "iPhone not charging" error message
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Warranty
How is my product covered by warranty if it's no longer in production?
What is included with the Three Year Extended Warranty?
What is my Warranty Period?
Returns
I returned my keyboard, where's my refund?
How do I return, repair or exchange my keyboard?
Troubleshooting
Squeaking Large Keys [spacebar, shift, etc.]
Oops! I accidentally spilled a beverage on my keyboard…..now what?
My Keycaps Are Fading!
Why aren’t my media keys working?
How-To's
Setting up the X50Q
What driver do I need for my new Das Keyboard?
How to Utilize Your Mac Function Keys (F1,F2,...)
Using your PC Das Keyboard on a Mac computer
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Helpdesk 101
I can't find my answer in the knowledge base. What should I do?
How to Utilize Your Mac Function Keys (F1,F2,...)
I have a product suggestion, how do I let you know?
I created a ticket, when can I expect an answer?
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