Das Keyboard Support
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Knowledge Base
Orders on www.daskeyboard.com
I put the wrong billing address. Can I change it?
I put the wrong shipping address. Can I change it?
Why didn't I receive an order confirmation?
How do I cancel an order I placed?
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Das Keyboard X Line
Setting up the X50Q
M50 Profile Cycling Instructions
M50 Macro Recording Instructions
X40 Macro Recording Instructions
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Das Keyboard 5Q
Das Keyboard 5Q Built-In RGB Profiles
Q Desktop crashes or won't start: what to do
Switching to Mac Mode on your Das Keyboard 5Q
Function Key on 5Q has strange lighting
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Das Keyboard 4Q
Q Desktop crashes or won't start: what to do
My keyboard does not retain custom backlighting when the Q service is closed. Why?
Keycaps
Keycaps
Gamma Zulu Keycaps (5Q, X50)
Cherry MX Keycaps (DK4 Pro, DK4 Ultimate, DK4 Mac, DK4 Root, Model S, Model S Mac, Model S Ultimate, Prime 13, X40)
Discounts
Do you offer Corporate Program Discounts?
Do you offer Military Discounts?
Do you offer Education Discounts?
FAQ
Prime 13 Installation Guide
What the heck is NKRO?
Can I purchase a set of replacement key caps?
Does Das Keyboard ship to international addresses?
Mac
I received an "iPhone not charging" error message
Do you sell replacement key caps to convert a DK4 to a MAC?
Installing a PC Das Keyboard on a Mac
Starting Dictation without 'Fn Fn'
Warranty
How is my product covered by warranty if it's no longer in production?
What is included with the Three Year Extended Warranty?
What is my Warranty Period?
Returns
I returned my keyboard, where's my refund?
How do I return, repair or exchange my keyboard?
Troubleshooting
Oops! I accidentally spilled a beverage on my keyboard…..now what?
The letters are fading on my keyboard. Is there something wrong with them?
How can I fix a squeaky key?
Why aren’t my media keys working?
How-To's
Setting up the X50Q
Prime 13 Installation Guide
How to clean a Das Keyboard
Fixing a Squeaky Key
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Helpdesk 101
I can't find my answer in the knowledge base. What should I do?
I have a product suggestion, how do I let you know?
I created a ticket, when can I expect an answer?
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