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Knowledge Base
Orders on www.daskeyboard.com
I put the wrong billing address. Can I change it?
I put the wrong shipping address. Can I change it?
Why didn't I receive an order confirmation?
How do I cancel an order I placed?
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Das Keyboard X Line
M50 Profile Cycling Instructions
M50 Macro Recording Instructions
X40 Macro Recording Instructions
M50 Gaming Mouse Software Driver
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Das Keyboard 5Q
How to create a signal using Zapier
How to create a signal using IFTTT
Switching to Mac Mode on your Das Keyboard 5Q
Keyset to change Color Profile Manually from the 5Q Keyboard
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Das Keyboard 4Q
My keyboard does not retain custom backlighting when the Q service is closed. Why?
I closed the Q software, but I'm not able to use the on-board profiles on my keyboard. What should I do?
Discounts
Do you offer Corporate Program Discounts?
Do you offer Military Discounts?
Do you offer Education Discounts?
FAQ
Prime 13 Installation Guide
What the heck is NKRO?
Can I purchase a set of replacement key caps?
Does Das Keyboard ship to international addresses?
Mac
I received an "iPhone not charging" error message
Do you sell replacement key caps to convert a DK4 to a MAC?
Installing a PC Das Keyboard on a Mac
Starting Dictation without 'Fn Fn'
Warranty
How is my product covered by warranty if it's no longer in production?
What is included with the Three Year Extended Warranty?
What is my Warranty Period?
Returns
I returned my keyboard, where's my refund?
How do I return, repair or exchange my keyboard?
Troubleshooting
Oops! I accidentally spilled a beverage on my keyboard…..now what?
The letters are fading on my keyboard. Is there something wrong with them?
How can I fix a squeaky key?
Why aren’t my media keys working?
How-To's
Prime 13 Installation Guide
How to clean a Das Keyboard
Fixing a Squeaky Key
Installing a key set on your Das Keyboard
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Helpdesk 101
I can't find my answer in the knowledge base. What should I do?
I have a product suggestion, how do I let you know?
I created a ticket, when can I expect an answer?
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