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If I place my order today, when will it ship?

Great question! If you place your order through our webstore (www.daskeyboard.com) before 1 PM CST, your order should ship same day. If you place your order after 1 PM CST, your order has until the next day to be processed and shipped by our warehouse. Please allow extra time for processing if yo...

How do I cancel an order I placed?

If you placed an order though our webstore (www.daskeyboard.com) you can cancel the order by clicking the link below and submitting a "Question about my order" request: https://daskeyboard.mojohelpdesk.com/mytickets/create#/ticket-form/19784 Please do this as soon as possible, as orders are proce...

Why didn't I receive an order confirmation?

If you placed an order though our webstore (www.daskeyboard.com), but didn't receive an order confirmation, please check that your e-mail address was entered correctly and spam folder. The tracking number will automatically be emailed upon shipment. Need more info? Contact us: - https://daskeyb...

I put the wrong shipping address. Can I change it?

You can change the ship to address on your order by submitting a ticket here: - https://daskeyboard.mojohelpdesk.com/mytickets/create#/ticket-form/19784 Please provide your original order # and the new address in full. As orders are processed throughout the day, please submit this change as soon...

I put the wrong billing address. Can I change it?

No. Unfortunately, for the security of our customers, we are unable to see or modify billing information. Although we can update your order with a new delivery address, the billing will remain the same. If the billing is incorrect, you will need to submit a new helpdesk ticket to cancel the order...

Do You Offer Military Discounts?

Das Keyboard Military Discounts   Yes, we do offer a special program for Military Discounts. Here are the details of our military discount program:   15% off a new keyboard plus free ground shipping (exceptions apply for Alaska and Hawaii) Discount applies to all current selling models; does ...