Ordering
If I place my order today, when will it ship?
Great question!If you place your order through our webstore (www.daskeyboard.com) before 1 PM CST, your order should ship same day. If you place your order after 1 PM CST, your order has until the next day to be processed and shipped by our warehouse.Please allow extra time for processing if you ...
How do I cancel an order I placed?
If you placed an order though our webstore (www.daskeyboard.com) you can cancel the order by clicking the link below and submitting a "Question about my order" request:https://daskeyboard.mojohelpdesk.com/mytickets/create#/ticket-form/19784Please do this as soon as possible, as orders are process...
Why didn't I receive an order confirmation?
If you placed an order though our webstore (www.daskeyboard.com), but didn't receive an order confirmation, please check that your e-mail address was entered correctly and spam folder. The tracking number will automatically be emailed upon shipment. Need more info? Contact us: - https://daskeyb...
I put the wrong shipping address. Can I change it?
You can change the ship to address on your order by submitting a ticket here: - https://daskeyboard.mojohelpdesk.com/mytickets/create#/ticket-form/19784Please provide your original order # and the new address in full. As orders are processed throughout the day, please submit this change as soon ...
I put the wrong billing address. Can I change it?
No. Unfortunately, for the security of our customers, we are unable to see or modify billing information. Although we can update your order with a new delivery address, the billing will remain the same. If the billing is incorrect, you will need to submit a new helpdesk ticket to cancel the order...
Do You Offer Military Discounts?
Das Keyboard Military Discounts Yes, we do offer a special program for Military Discounts. Here are the details of our military discount program: 15% off a new keyboard plus free ground shipping (exceptions apply for Alaska and Hawaii) Discount applies to all current selling models; does not...
Order Status
If I place my order today, when will it ship?
Great question!If you place your order through our webstore (www.daskeyboard.com) before 1 PM CST, your order should ship same day. If you place your order after 1 PM CST, your order has until the next day to be processed and shipped by our warehouse.Please allow extra time for processing if you ...
How do I cancel an order I placed?
If you placed an order though our webstore (www.daskeyboard.com) you can cancel the order by clicking the link below and submitting a "Question about my order" request:https://daskeyboard.mojohelpdesk.com/mytickets/create#/ticket-form/19784Please do this as soon as possible, as orders are process...
Why didn't I receive an order confirmation?
If you placed an order though our webstore (www.daskeyboard.com), but didn't receive an order confirmation, please check that your e-mail address was entered correctly and spam folder. The tracking number will automatically be emailed upon shipment. Need more info? Contact us: - https://daskeyb...