Other FAQs
Does Das Keyboard ship to international addresses?
We do not ship internationally, but many of our online resellers do. Please check their websites, and if they do not indicate shipping to your country of interest you might want to contact them directly with your inquiry. You can find a list of all our online resellers here:http://www.daskeyboard...
Can I Purchase a Set of Replacement Key Caps?
Replacement Keys, Keycap Sets, and 3rd Party Keycaps We currently offer a few sets of replacement key sets in our store, although they may not exactly match the ones that are on your board by default. You may find these key sets under the Accessories section of our store: https://shop.daskeyb...
What is NKRO?
NKRO refers to N-key rollover. A keyboard with N-key rollover can register as many keys as you can press at once without "dropping" any characters. This means that no matter how fast you type or game, a NKRO enabled keyboard will keep up. Many low end keyboards can only register up to 6 key press...
Drivers
Das Keyboard 4 Professional For Mac - How To Update Firmware
Updating Your Das Keyboard 4 Professional Mac's Firmware Note: When performing these steps, please make sure that your DK4 Mac is the only board plugged into your computer. When updating, do not disconnect your board or any other USB devices. In the event of an update failure, please close the up...
Help! I Updated My 4Q and Lost My Profiles!
Lost 4Q RGB and Connection To Software After Firmware Update There is an uncommon glitch that can occur after updating the 4Q's firmware that causes the keyboard to lose connectivity with the software, which in turns causes a loss of RGB functionality as well. To resolve this, please do the follo...
Do I Need Any Drivers for My New Das Keyboard?
Driver Information for Das Keyboard Models Our boards do not require downloading of an external driver for functionality. To utilize our boards, all you need to do is plug in your board and type. Some boards however only offer full functionality when used in conjunction with other parts. Our Q ...
Das Keyboard 6 Professional - How To Update Firmware
Note: When performing these steps, please make sure that your Das Keyboard 6 Professional is the only board plugged into your computer. When updating, do not disconnect your board or any other USB devices. In the event of an update failure, please close the updater, unplug your board, and contact...
Troubleshooting
Why aren’t my media keys working?
The media controls are only available when using the USB connection on your keyboard, so both connections need to be plugged in to your computer. If you are using a Das Keyboard with a Mac you have to hold the Fn key while pressing the corresponding media key (in blue) in order for those function...
Squeaking Large Keys [spacebar, shift, etc.]
One of My Keys Is Squeaking! A squeaking large key is typically caused by a metal stabilizer bar which will need to be lubricated. You can lubricate the key yourself by following these steps: 1. Large keys are hooked to a stabilizer bar, so it is not as easy to pull them off by simply pu...
My Keycaps Are Fading!
"Fading" Keycaps: What to Know The lettering on our boards is laser-etched which means it will not fade or rub off. What appears to be fading is just the transferring of dirt, oils, etc from our fingertips to the keycaps. The key caps can be cleaned with a little rubbing alcohol (91% works wel...
Oops! I Accidentally Spilled a Beverage on My Keyboard...Now What?
Beverage Spills - What to Do and How It Affects Your Warranty We’re sorry to hear about the spill on your keyboard! We have some detailed cleaning instructions on our blog found here: https://www.daskeyboard.com/blog/how-to-recover-from-a-beverage-spill-on-your-keyboard/ . If you have the Ultim...
Help! I Updated My 4Q and Lost My Profiles!
Lost 4Q RGB and Connection To Software After Firmware Update There is an uncommon glitch that can occur after updating the 4Q's firmware that causes the keyboard to lose connectivity with the software, which in turns causes a loss of RGB functionality as well. To resolve this, please do the follo...
Resetting the 5QS
Resetting the 5QS (Soft Reset and Full Memory Reset) If you ever need to reset your keyboard for troubleshooting purposes or to clear customizations saved to the keyboard (i.e. the NVRAM), there are two options, a soft reset, and a factory reset. To soft reset the keyboard, press and hold FN + ...