Troubleshooting

Why aren’t my media keys working?

The media controls are only available when using the USB connection on your keyboard, so both connections need to be plugged in to your computer. If you are using a Das Keyboard with a Mac you have to hold the Fn key while pressing the corresponding media key (in blue) in order for those function...

Squeaking Large Keys [spacebar, shift, etc.]

One of My Keys Is Squeaking!    A squeaking large key is typically caused by a metal stabilizer bar which will need to be lubricated.    You can lubricate the key yourself by following these steps:    1. Large keys are hooked to a stabilizer bar, so it is not as easy to pull them off by simply pu...

My Keycaps Are Fading!

"Fading" Keycaps: What to Know The lettering on our boards is laser-etched which means it will not fade or rub off. What appears to be fading is just the transferring of dirt, oils, etc from our fingertips to the keycaps.    The key caps can be cleaned with a little rubbing alcohol (91% works wel...

Oops! I Accidentally Spilled a Beverage on My Keyboard...Now What?

Beverage Spills - What to Do and How It Affects Your Warranty   We’re sorry to hear about the spill on your keyboard! We have some detailed cleaning instructions on our blog found here: https://www.daskeyboard.com/blog/how-to-recover-from-a-beverage-spill-on-your-keyboard/ . If you have the Ultim...

Help! I Updated My 4Q and Lost My Profiles!

Lost 4Q RGB and Connection To Software After Firmware Update There is an uncommon glitch that can occur after updating the 4Q's firmware that causes the keyboard to lose connectivity with the software, which in turns causes a loss of RGB functionality as well. To resolve this, please do the follo...

Resetting the 5QS

Resetting the 5QS (Soft Reset and Full Memory Reset) If you ever need to reset your keyboard for troubleshooting purposes or to clear customizations saved to the keyboard (i.e. the NVRAM), there are two options, a soft reset, and a factory reset.   To soft reset the keyboard, press and hold FN + ...