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Helpdesk 101

Getting started with our helpdesk software

I created a ticket, when can I expect an answer?

Most, if not all tickets, are answered the same day we receive them.However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.

I can't find my answer in the knowledge base. What should I do?

If you have already tried using different search terms to locate the answer, please create a new ticket.

I Have Product Feedback or a Product Idea! What Do I Do?

Das Keyboard Feedback And Suggestions We take our feedback and suggestions very seriously. To submit your ideas, just open a ticket and write out your idea for our team. From there we review your request and discuss it with our team.   Looking forward to hearing your suggestions.

How to Utilize Your Mac Function Keys (F1,F2,...)

Mac Function Keys - How do they work on a Das Keyboard Mac-compatible board? For this article, keys and key combinations will be represented by bold italics , unless specifically referred to as a key.Although the Das Keyboard Mac boards such as the Model S For Mac or the Professional For Mac are ...

Toggling Full-NKRO On Any Das Keyboard 4 Models

Toggling NKRO On Any DK4 Models For this article, keys and key combinations will be represented by bold italics unless specifically referred to as a key. What is NKRO? NKRO refers to N-key rollover. A keyboard with 6-key-rollover can register 6 sets at the same time, while a keyboard with full-N-...

How to Use Gaming Mode on the 5Q, 5QS, and X50Q

Using Gaming Mode on Your 5Q, 5QS, and X50Q For this article, keys and key combinations will be represented by bold italics , unless specifically referred to as a key. What is Gaming Mode? Gaming Mode disables the Alt, Tab, and Windows Keys to prevent accidentally closing or quitting your game or...

Troubleshooting icon

Troubleshooting

Why aren’t my media keys working?

The media controls are only available when using the USB connection on your keyboard, so both connections need to be plugged in to your computer. If you are using a Das Keyboard with a Mac you have to hold the Fn key while pressing the corresponding media key (in blue) in order for those function...

Squeaking Large Keys [spacebar, shift, etc.]

One of My Keys Is Squeaking!    A squeaking large key is typically caused by a metal stabilizer bar which will need to be lubricated.    You can lubricate the key yourself by following these steps:    1. Large keys are hooked to a stabilizer bar, so it is not as easy to pull them off by simply pu...

My Keycaps Are Fading!

"Fading" Keycaps: What to Know The lettering on our boards is laser-etched which means it will not fade or rub off. What appears to be fading is just the transferring of dirt, oils, etc from our fingertips to the keycaps.    The key caps can be cleaned with a little rubbing alcohol (91% works wel...

Oops! I Accidentally Spilled a Beverage on My Keyboard...Now What?

Beverage Spills - What to Do and How It Affects Your Warranty   We’re sorry to hear about the spill on your keyboard! We have some detailed cleaning instructions on our blog found here: https://www.daskeyboard.com/blog/how-to-recover-from-a-beverage-spill-on-your-keyboard/ . If you have the Ultim...

Help! I Updated My 4Q and Lost My Profiles!

Lost 4Q RGB and Connection To Software After Firmware Update There is an uncommon glitch that can occur after updating the 4Q's firmware that causes the keyboard to lose connectivity with the software, which in turns causes a loss of RGB functionality as well. To resolve this, please do the follo...

Resetting the 5QS

Resetting the 5QS (Soft Reset and Full Memory Reset) If you ever need to reset your keyboard for troubleshooting purposes or to clear customizations saved to the keyboard (i.e. the NVRAM), there are two options, a soft reset, and a factory reset.   To soft reset the keyboard, press and hold FN + ...