Oops! I Accidentally Spilled a Beverage on My Keyboard...Now What?
Beverage Spills - What to Do and How It Affects Your Warranty
We’re sorry to hear about the spill on your keyboard! We have some detailed cleaning instructions on our blog found here: https://www.daskeyboard.com/blog/how-to-recover-from-a-beverage-spill-on-your-keyboard/ . If you have the Ultimate model you will want to keep each row separated because not all of the keycaps are the same size. If you mix them up it will be harder to replace the keys on each row.
If cleaning does not help, please submit a ticket through our help desk at: https://daskeyboard.mojohelpdesk.com/mytickets/create#/ticket-form/19780
**Please note that beverage spills are not covered under warranty.