Troubleshooting
Why aren’t my media keys working?
The media controls are only available when using the USB connection on your keyboard, so both connections need to be plugged in to your computer. If you are using a Das Keyboard with a Mac you have to hold the Fn key while pressing the corresponding media key (in blue) in order for those function...
Squeaking Large Keys [spacebar, shift, etc.]
One of My Keys Is Squeaking! A squeaking large key is typically caused by a metal stabilizer bar which will need to be lubricated. You can lubricate the key yourself by following these steps: 1. Large keys are hooked to a stabilizer bar, so it is not as easy to pull them off by simply pu...
My Keycaps Are Fading!
"Fading" Keycaps: What to Know The lettering on our boards is laser-etched which means it will not fade or rub off. What appears to be fading is just the transferring of dirt, oils, etc from our fingertips to the keycaps. The key caps can be cleaned with a little rubbing alcohol (91% works wel...
Oops! I Accidentally Spilled a Beverage on My Keyboard...Now What?
Beverage Spills - What to Do and How It Affects Your Warranty We’re sorry to hear about the spill on your keyboard! We have some detailed cleaning instructions on our blog found here: https://www.daskeyboard.com/blog/how-to-recover-from-a-beverage-spill-on-your-keyboard/ . If you have the Ultim...
Help! I Updated My 4Q and Lost My Profiles!
Lost 4Q RGB and Connection To Software After Firmware Update There is an uncommon glitch that can occur after updating the 4Q's firmware that causes the keyboard to lose connectivity with the software, which in turns causes a loss of RGB functionality as well. To resolve this, please do the follo...
Resetting the 5QS
Resetting the 5QS (Soft Reset and Full Memory Reset) If you ever need to reset your keyboard for troubleshooting purposes or to clear customizations saved to the keyboard (i.e. the NVRAM), there are two options, a soft reset, and a factory reset. To soft reset the keyboard, press and hold FN + ...
Get starter profiles not working in Q software
If the “get starter profiles” button is not working as intended while you are logged into your Q profile you can log out of your Q software profile on the Q dashboard, and then while not logged in, select the “get starter profiles” button and it will work to populate the profiles. Then you can lo...
Keyboard Chatter
In a keyboard that is exhibiting a “chatter” issue, this is typically when the key input registers multiple times when you press the key once, or doesn't register at all when the key is pressed. The randomness can be an indication that dust/debris in the switch might be the cause.Here are some l...
Windows keyboard driver update/reinstall
Here are the steps to update/reinstall the Windows keyboard driver if needed: Press WINDOWS KEY + S to search. Type "Device Manager" and hit enter/click the application that pops up. Locate the dropdown titled "Keyboards" and open it. Locate your Das Keyboard device within the list that show...
Windows USB Power Settings
Change Power Management Setting for USB Root Hub Right-click on the Start button and select Device Manager in WinX menu. On device Manager Screen, expand Universal Serial Bus Controllers entry, right-click on USB Root Hub and click on Properties.On USB Root HUB Properties screen, switch to Power ...
Chatter - Double Output
This behavior can be caused by debris caught under the keycap or dust/debris inside the switches. You can try and clean around the key yourself by following these tips:* Use compressed air and blow debris and dust from around and under the key caps. Hold the keyboard at different angles to get th...
Keyboard not recognized in Windows 11
These are the troubleshooting steps I would recommend you try to fix this issue of your keyboard not being recognized on Windows 11, as any one of these could be the cause: Unplug/Re-plug Keyboard Disable Filter Keys Disable Fast Startup Run the Keyboard Troubleshooter Reinstall Keyboard Dr...