Warranty
What is my Warranty Period?
All the information about the Das Keyboard Guaranty is on our website: - http://www.daskeyboard.com/guarantee/If you need to use it, just open a ticket: - https://daskeyboard.mojohelpdesk.com/mytickets/create
When Purchased, How Does The 3-Year Extended Warranty Work?
Three-Year Extended Warranty Das Keyboard offers a 3-year warranty per product for purchase on all new mechanical keyboards bought from www.daskeyboard.com. This warranty covers defects in workmanship and materials, not wear or accidental damage. Date of purchase and proof of purchase is required...
How is my product covered by warranty if it's no longer in production?
If you own a Das Keyboard product that is no longer in production and is still within it's warranty period, we will exchange it with a similar product from that model line.For example : If you own a DK4C Ultimate Blue and need a warranty exchange, we will exchange it with a keyboard from the 4C ...
Returns
Need to return something? Here is how.
How do I return, repair or exchange my keyboard?
At Das Keyboard, we stand behind our products. If you purchase a keyboard from http://www.daskeyboard.com and are not entirely satisfied, you can return it for a full refund within 30 days. Use the link below to request a Return for Refund:https://daskeyboard.mojohelpdesk.com/mytickets/create#/t...
I returned my keyboard, where's my refund?
All keyboards are tested before the refund is processed. Refunds are typically processed within five (5) business days of receiving the keyboard.Keyboard must be received within 10 days of RMA number assignment and be in "like new" condition.The keyboard must be properly packed for shipping. If d...