All keyboards are tested before the refund is processed. Refunds are typically processed within five (5) business days of receiving the keyboard.
Keyboard must be received within 10 days of RMA number assignment and be in "like new" condition.
The keyboard must be properly packed for shipping. If damage occurs as a result of improper packaging your return may be affected. For more details on the RMA process please review here: http://www.daskeyboard.com/guarantee/
Once your RMA is processed, please allow up to 4 business days for the refund to process with your bank.