Q Desktop crashes or won't start: what to do

If the Q Desktop application is installed on a Windows environment with PowerShell and PowerShell is not in the path, it may cause the Q Desktop to, either not start, or crash. This issue can be resolved by adding Windows PowerShell to the path: ##**Adding PowerShell to the path:** ### (1) Locate the directory for PowerShell ________________________________________________________________________________________________________________________________________________________________________________________________________________________ ####**OPTION 1:** - Go to `C:\WINDOWS\System32\WindowsPowerShell` - there should be a folder name after the version (likely v1.0), in which the executable `PowerShell.exe` is located. EXAMPLE: `"C:\Windows\System32\WindowsPowerShell\v1.0"` ####**OPTION 2:** - In the search bar, type **`PowerShell`**, - Then right-click on **`PowerShell`** and select **`"Open File Location"`**. (This will bring you to the shortcut.) - Right-click the **`Windows PowerShell shortcut`**, - Select **`"Properties"`**, select the **`"Shortcut"`** tab and record the value in the Target field **(for example: `"C:\Windows\System32\WindowsPowerShell\v1.0"`)** ________________________________________________________________________________________________________________________________________________________________________________________________________________________ ###(2) Update the path environment variable - Open an elevated command prompt: From the Windows search bar, type `cmd`. - Right-click the `Command Prompt` application and select `"Run as Administrator"`. This will open the command prompt. - Run the following command by replacing`"C:\Windows\System32\WindowsPowerShell\v1.0"` by the path you found in step 1. EXAMPLE: `setx /m path "%path%;C:\WINDOWS\system32\WindowsPowerShell\v1.0"` - The system should return: `SUCCESS: Specified value was saved.` - Close the command prompt ________________________________________________________________________________________________________________________________________________________________________________________________________________________ ###(3) Check that the update was successful - Open a new command prompt: from the Windows search bar - Type `cmd` and run `Command Prompt` - Type `PowerShell` and hit `return`, the system should now be in PowerShell and have the prompt prefixed with `"PS"`. EXAMPLE: `PS C:\WINDOWS\system32>` If that is the case, the path was successfully updated! The Q Desktop software should no longer have issues starting or staying open. ________________________________________________________________________________________________________________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________________________________________________________________________________________
Published on: 2018-12-07 See other articles in Das Keyboard 4Q, Das Keyboard 5Q, Das Keyboard X50.